Privacy Policy

The main data collection on the e-commerce website hnb-co.asia includes: email, phone, login name, login password, customer address,... (member). This is the information that hnb-co.asia needs members to provide when registering to use the service and for hnb-co.asia to contact for confirmation when customers register to use the service on the Website to ensure benefits for consumers.

Members will be responsible for the security and storage of all service usage activities under their registered name, registered phone number, password and email. In addition, members are responsible for promptly notifying the e-commerce website hnb-co.asia about unauthorized use, abuse, security violations, and storage of third parties' registration names and passwords for take appropriate solutions.

We collect personal information only necessary for the following purposes:

• Orders: to handle issues related to your orders.
• Account Maintenance: to create and maintain your account with us, including any loyalty or rewards programs associated with your account.
• Consumer Services, Customer Care Services: including responses to your requests, complaints and feedback.
• Personalization: We can combine the data we collect to get a more complete view of a consumer and thereby enable us to serve them better with greater personalization across aspects. , including but not limited to: (i) to improve and personalize your experience on the hnb-co.asia e-commerce transaction website.

(ii) to improve amenities and services, tailor them to individualized needs and come up with new service ideas
(iii) to serve you with referrals and advertising tailored to your interests.

• Security: for the purposes of preventing activities that destroy customer user accounts or customer impersonation activities.
• As required by law: depending on the provisions of law from time to time, we may collect, store and provide at the request of competent state agencies.

1. Scope of information collection:

• You provide it directly to us at the account registration section.
• The personal information you provide to us is mainly done on the e-commerce transaction website hnb-co.asia including: full name, email address, phone number, address,... account login information includes any information necessary to set up an account such as login name, login password, login ID/address and security question/answer security.
• You interact with us. We use cookies and other tracking technology to collect certain information when you interact on the e-commerce transaction website hnb-co.asia.
• From other legal sources. We may collect personal information from other lawful sources.

2. Scope of information use
   E-commerce transaction website hnb-co.asia uses member information provided to:

• Providing services to Members;
• Send notices about information exchange activities between members and e-commerce website hnb-co.asia;
• Prevent activities of destroying or appropriating members' user accounts or impersonating members;
• Contact and resolve with members in special cases.
• Do not use members' personal information other than for confirmation and contact related to transactions at hnb-co.asia.
• In case of request from competent parties such as judicial authorities including: Procuracy, court, police investigation agency or Visa/Mastercard card organizations related to violations of law or fraud on a customer's credit card, e-commerce website hnb-co.asia is responsible for cooperating in providing member personal information. In addition, no one has the right to violate members' personal information.

3. Information storage time
   The Member's personal data will be stored until cancellation is requested or the member logs in and makes the cancellation. In all cases, member personal information will be kept confidential on hnb-co.asia's server.
   
   
4. People or organizations who may have access to the information:
   Hnb-co.asia does not share any collected information with any third parties except in 2 cases:

• For legal reasons:
• + To meet legal regulations and processes or at the request of a competent state agency.

+ Enforce applicable product and service Terms, including investigation of potential violations.

+ Detect, prevent or address fraud, security or technical issues.

+ Protect the rights, property or safety of Hnb-co.asia, Hnb-co.asia's customers.

• With Customer's consent: Hnb-co.asia will share collected information for research purposes or to offer better products and services with the customer's consent.

5. Address of the information collection and management unit, including contact methods so consumers can inquire about the collection and processing of personal information related to them
   
   H&B TECHNOLOGY INVESTMENT AND TRADING COMPANY LIMITED
   
   Address: R4.03, The Eden Rose Project, Thanh Liet Commune, Thanh Tri District, Hanoi City, Vietnam
   
   Phone: (+84) 386 156 403
   
   Email: Info@h&b-co.asia
   
6. Methods and tools for consumers to access and edit their personal data on the information collection unit's e-commerce system.

• Members have the right to check, update, adjust or cancel their personal information by logging into their account and editing personal information or asking hnb-co.asia to do this.
• Address for receiving complaint information: Info@h&b-co.asia.

7. Committed to protecting personal information

• Members' personal information on hnb-co.asia is committed to absolute confidentiality by hnb-co.asia according to hnb-co.asia's personal information protection policy. The collection and use of each member's information is only carried out with that customer's consent, unless otherwise prescribed by law.
• Do not use, transfer, provide or disclose to any third party the member's personal information without the member's consent.
• In case the information server is attacked by hackers leading to loss of member personal data, hnb-co.asia will be responsible for reporting the incident to the investigating authorities for timely and informed handling. Notify members.
• Absolutely secure all members' online transaction information, including digital accounting invoice information and documents at Hnb-co.asia's level 1 secure central data area and payment gateways.
• The hnb-co.asia management board requires individuals, when registering/purchasing as members, to provide all relevant personal information such as: Full name, contact address, email, phone , ..., and is responsible for the legality of the above information. The management board of hnb-co.asia is not responsible nor will it resolve any complaints related to that Member's rights if it considers all of that member's personal information provided upon initial registration. is not correct.

8. Mechanism to receive and resolve customer complaints when personal information is used for the wrong purpose or scope
   When discovering that their personal information is being used for the wrong purpose or scope, users have the right to send a complaint email to Info@h&b-co.asia with information and evidence related to this. The Company commits to respond immediately within 24 hours to agree on a solution with the User.